Saksby Return Policy

Return Policy
We partner with Saksby, who have a 90-day return policy on products sold. This means you have 90 days after purchasing the item(s) to request and submit all required information that is needed for the return. Please note that all returns must be returned with a VALID tracking number and in the same condition that it was received, unused, undamaged, unassembled, with tags, and in their original packaging to be accepted. You would also need the receipt or proof of purchase. If 90 days has passed since your purchased date, we are sorry but we cannot accept this item as a return.

All returns must be first approved in writing before they can be accepted, otherwise, they will be rejected by our warehouses and returned to the customer. Please note that you will be responsible for the cost of return shipping.

All shipping costs are non-refundable. If you received a refund, the cost of the original AND return shipping will be deducted from your refund.

For all used items, a restocking fee of up to 25% may be charged for buyer remorse (e.g. Customer changes his/her mind). This fee is applied to help cover processing, repackaging costs and DOES NOT apply to defective product(s) returned within the first 90 days. 

In the event a product is returned that is not defective or an incorrect product, the product will either be returned to you or the return shipping cost initially covered by us will instead be deducted from the refund amount along with any necessary restocking fee that may apply. 

Please note that not all cases are entitled for a return. If we are able to provide you with a solution that resolves the problem then a return will only be accepted if you pay for the return costs and any restocking fee if applicable.

There are a few items that can't be returned:
- Clearance items
- Gift cards
- Personalized items
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items

To start a return, please click reach out to support (jill@yardsanctuary.com) to initiate a request. If your return is accepted, we’ll provide you with instructions on how and where to send your package to. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately via email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item does turn out to be defective or damaged, you are obligated to send us photographic/video evidence. These photographs/videos need to be (digitally) date marked and sent to hello@saksby.com. Upon inspection we will decide upon one of three options:

1. The damage warrants a discount.
2. The damage warrants a refund.
3. A new item will be sent out.

Please note that refunds are applicable for the items only and do not include the price paid for shipping. Also, we reserve the right to deviate from the above if applicable to an individual case.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.