Sauna Evolution Return Policy
Return Policy
We proudly partner with Sauna Evolution, where we stand behind the quality of products and want every customer to feel confident in their purchase. Because saunas and wellness products are considered large equipment and custom lifestyle items, we have created the following policy to ensure transparency and fairness.
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1. Returns Eligibility
• Returns are accepted within 14 days of delivery.
• To be eligible for a return, the item must be:
• Unused, unassembled, and in the same condition that you received it.
• In the original packaging (including all manuals, parts, and accessories).
• Non-returnable items include:
• Used or installed saunas.
• Custom, special-order, or clearance items.
• Any product not purchased directly from Sauna Evolution.
2. Refunds
• All approved returns are subject to a 20% restocking fee (deducted from the refund).
• Shipping and delivery charges are non-refundable. If free shipping was offered, the actual cost of shipping will be deducted from the refund.
• Refunds will be issued to the original payment method within 7–10 business days after inspection and approval.
3. Damaged or Defective Items
• Customers must inspect deliveries upon arrival. Any visible damage must be noted on the delivery receipt and reported to Sauna Evolution within 48 hours.
• For concealed damage or defects, you must notify us within 5 business days of delivery.
• Sauna Evolution will, at our discretion:
• Provide replacement parts,
• Exchange the unit, or
• Issue a full refund if the item cannot be repaired or replaced.
4. Exchanges
• Exchanges are allowed only for products of equal or greater value.
• Customers are responsible for all shipping costs associated with exchanges.
5. Cancellations
• Orders may be canceled within 24 hours of purchase for a full refund.
• After 24 hours, cancellations may be subject to a processing or restocking fee if the order has already been prepared for shipment.
6. Shipping Responsibility
• Customers are responsible for return shipping costs unless Sauna Evolution shipped the wrong item or the product arrived damaged.
• We recommend using a trackable shipping service and purchasing shipping insurance.
7. Final Sale Items
All clearance, floor models, and custom orders are final sale and not eligible for return, exchange, or refund.
8. Contact Information
Please note that you are purchasing from Shopify Collective partner Yard Sanctuary:
Sauna Evolution
Phone: +1 (323) 220-4554
Email: saunaevolution1@gmail.com